Effective Date: September 21, 2024
Welcome to Unique House Collection. These Terms of Sale govern the purchase of products and services from our website. By placing an order, you agree to the terms and conditions outlined below. Please read them carefully before making a purchase.
If you do not agree with these Terms of Sale, do not place an order on our website.
1. Acceptance of Orders
1.1 Order Confirmation
Once you place an order on our website, we will send you an order confirmation email. This email is an acknowledgment of your order and does not constitute acceptance of your order. We reserve the right to accept or reject any order at our discretion.
1.2 Availability of Products
All products are subject to availability. We make every effort to display accurate product availability, but we cannot guarantee that an item will be in stock when you place an order. In the event a product is unavailable after your order is placed, we will notify you and provide a refund or alternative options.
1.3 Order Cancellation
We reserve the right to cancel any order, for reasons including but not limited to:
- Inaccurate pricing
- Fraud detection
- Violation of these Terms of Sale
- Insufficient stock
If we cancel your order, we will notify you and issue a full refund.
2. Pricing and Payment
2.1 Pricing
All prices listed on our website are in Kenya Shillings and include applicable taxes unless stated otherwise. Prices are subject to change without prior notice. We are not responsible for pricing errors, and we reserve the right to cancel any orders placed at an incorrect price.
2.2 Payment Methods
We accept the following payment methods:
- Credit cards (Visa, Mastercard, etc.)
- MPESA
- PayPal
- Other payment gateways
By providing your payment information, you represent and warrant that you are authorized to use the designated payment method. You authorize us to charge your payment method for the total amount of your order, including any applicable taxes and shipping charges.
2.3 Payment Security
We use secure payment processors to handle transactions and protect your financial information. However, we are not responsible for any third-party payment failures or breaches of security.
3. Shipping and Delivery
3.1 Shipping Fees
Shipping fees are calculated at checkout based on your location and the selected shipping method. Free shipping may be offered on orders over a certain value, as indicated on our website.
3.2 Delivery Times
We strive to process and ship orders within 1 day of receiving them. Estimated delivery times vary depending on your location and shipping method. Please note that delivery times are estimates and are not guaranteed. Delays caused by shipping carriers, customs, or other factors beyond our control may occur.
3.3 International Shipping
We are not shipping outside kenya at the moment.
3.4 Risk of Loss
Ownership of products transfers to you upon shipment. Any damage or loss during shipping is the responsibility of the carrier.
4. Returns and Refunds
4.1 Return Policy
We accept returns of unused, undamaged products in their original packaging within 3 days of the delivery date. To initiate a return, please contact our customer service team for return instructions.
4.2 Refunds
Once we receive and inspect your returned item, we will issue a refund to your original payment method. Refund processing times may vary based on your payment provider. Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
4.3 Exchanges
We do not offer direct exchanges. To exchange an item, please return the original product and place a new order for the desired item.
4.4 Non-Returnable Items
Certain products, including but not limited to the following, are not eligible for return:
- Personalized or custom-made items
- Final sale items
5. Product Descriptions
We strive to provide accurate descriptions of the products listed on our website. However, we do not guarantee that product descriptions, images, or other content are error-free, complete, or current. If a product offered on our website does not match its description, your sole remedy is to return it in unused condition for a refund.
6. Liability
6.1 Limitation of Liability
To the maximum extent permitted by law, Unique House Collection shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of or inability to use our products or services. Our total liability in connection with any order will not exceed the total amount paid for that order.
6.2Force Majeure
We are not responsible for any failure to fulfill orders or deliver products due to events beyond our control, including but not limited to natural disasters, strikes, supply shortages, or other unforeseeable circumstances.
7. User Conduct
By using our website, you agree to the following:
- Provide accurate, complete, and up-to-date information when placing an order.
- Do not use our website for illegal or unauthorized purposes.
- Do not attempt to gain unauthorized access to our systems or interfere with the website’s operations.
We reserve the right to terminate or restrict your access to our website if we determine that you have violated these terms or engaged in unlawful behavior.
9. Modifications to Terms
We reserve the right to modify these Terms of Sale at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms regularly. Your continued use of the website following any modifications constitutes acceptance of the revised terms.
10. Contact Information
If you have any questions or concerns regarding these Terms of Sale, please contact us at:
Unique House Collection
Email: uniquehousecollection@gmail.com
Phone: +254706273438