Shipping Information

Shipping fees are calculated at checkout based on your location and the selected delivery method. Free delivery may be offered on orders over a certain value, as indicated on our website.

For more information see our delivery policy

We strive to process and ship orders within 1 day of receiving them. Estimated delivery times vary depending on your location and delivery method. Please note that delivery times are estimates and are not guaranteed. Delays caused by delivery carriers, customs, or other factors beyond our control may occur.

You can track your oder on your Customer account .

We are only shipping within East Africa at the moment. We are looking foward to ship to more countries in future.

Returns & Refunds

We accept returns for most items within 24hours  of the delivery date. To be eligible for a return, the item must meet the following conditions:

  • Unopened and unused in its original packaging.
  • Undamaged and in resalable condition.
  • Accompanied by proof of purchase (order confirmation or receipt).

Read our Return policy for more details

We accept returns for most items within 24hours  of the delivery date. To be eligible for a return, the item must meet the following conditions:

  • Unopened and unused in its original packaging.
  • Undamaged and in resalable condition.
  • Accompanied by proof of purchase (order confirmation or receipt).

Read more on Return policy

Return Shipping Costs

  • Customer responsibility: Unless the product is defective or we made a mistake with your order, you are responsible for the shipping costs associated with returning the item.
  • Original shipping costs: Shipping charges from the original order are non-refundable unless the return is due to an error or a defective product.
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