Welcome to Unique House Collection! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, make purchases, or use our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
When you make a purchase or interact with our website, we may collect the following personal information:
- Name
- Email Address
- Billing and Shipping Address
- Payment Information (credit card, debit card, or other payment details)
- Phone Number
1.2 Non-Personal Information
We also collect non-personal information automatically when you use our website:
- IP Address
- Browser type and version
- Operating system
- Referral source
- Pages viewed and duration on pages
- Clickstream data
1.3 Cookies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to remember your preferences and personalize content.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing transactions: To process and fulfill your orders, including sending confirmations and shipping updates.
- Customer service: To respond to your inquiries, complaints, and support requests.
- Improving user experience: To analyze trends, track website performance, and personalize your shopping experience.
- Marketing and communication: To send you promotional emails, special offers, or newsletters, provided you have opted in.
- Security and fraud prevention: To protect against unauthorized access, monitor for fraudulent activities, and ensure compliance with legal obligations.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers
We may share your personal information with third-party service providers who assist us with:
- Payment processing
- Order fulfillment
- Shipping
- Marketing and email campaigns
- Analytics
These service providers are contractually obligated to protect your information and only use it for the specific services they provide to us.
3.2 Legal Compliance
We may disclose your personal information if required by law, court order, or government request, or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud or harm.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
4. Data Security
We implement various security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for secure transactions
- Firewalls and anti-virus protection
- Secure servers and databases
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices and Rights
5.1 Access and Update Information
You can review, update, or delete your personal information by logging into your account or contacting our customer service team.
5.2 Opt-Out of Marketing
You may opt out of receiving marketing communications from us by:
- Clicking the “unsubscribe” link in our emails
- Adjusting your account settings
- Contacting us directly at [email address]
5.3 Cookies
You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features on our website.
6. Children’s Privacy
Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will take steps to delete it promptly.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any third-party services you visit.
8. International Users
If you are accessing our website from outside Kenya, please be aware that your information may be transferred to and stored on servers in Kenya where our data centers are located. By using our website, you consent to the transfer of your personal information to Kenya.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this page regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Unique House Collection
Email: uniquehousecollection@gmail.com
Phone:+254706273438
This Privacy Policy outlines how we protect and handle your data. Your trust is important to us, and we are committed to keeping your personal information secure while providing a seamless shopping experience.